Nebulex's Comprehensive Managed IT Services: Your Partner for Seamless Operations
In today's fast-paced business environment, managing your IT infrastructure requires more than just occasional fixes when issues arise. That's where Nebulex comes in, offering a proactive and comprehensive Managed IT Services model tailored to meet the unique needs of your business.
At Nebulex, we understand the critical role that technology plays in your day-to-day operations. Our Managed Services model ensures that your IT systems are constantly monitored, allowing us to detect and resolve issues before they impact your business.
Gone are the days of the traditional "break-fix" approach. With Nebulex, you can trust that we will proactively manage your network systems, taking preventive measures and implementing solutions behind the scenes. This means you can focus on what matters most - running your business successfully.
Our Managed IT Services model is a leap forward from the outdated break/fix or outsourcing models. Unlike the reactive nature of the past, Nebulex's approach is centered on preventing problems and ensuring the long-term stability and reliability of your systems.
The traditional break/fix model may seem cost-effective in the short term, but it often leads to neglected system maintenance and, ultimately, decreased stability. Nebulex's Managed Services model offers a lower total cost of ownership and a significantly higher level of system continuity and uptime.
Here's a glimpse into Nebulex's range of Managed IT Services:
Active Directory Management: Ensure efficient user management and access controls.
Antivirus Software Management: Protect your systems from evolving cyber threats.
Automated Server Optimizations: Keep your servers running at peak performance.
Backup Management: Securely store and retrieve your critical data.
Network Communications Management: Maintain a robust network infrastructure.
Computer Hardware Management: Ensure the reliability and efficiency of your devices.
DHCP and DNS Management: Efficiently manage IP addressing and domain name services.
Drive Space Monitoring: Proactively monitor and manage your storage resources.
File Sharing Permission Administration: Control access to sensitive information.
Microsoft Application Software Support: Expert assistance for your Microsoft applications.
Microsoft Exchange Management: Ensure seamless email communication.
Microsoft SQL Administration: Optimize and maintain your SQL databases.
Patch Management: Stay up to date with the latest software updates and security patches.
Performance Monitoring: Keep an eye on critical system metrics for optimal performance.
Remote Desktop Services: Access your desktop and applications from anywhere.
Security Management: Implement robust security measures to protect your data.
Server Monitoring and Remediation: Detect and resolve server issues before they escalate.
SQL Server Database Administration: Ensure the efficiency and reliability of your SQL databases.
System Maintenance: Regular upkeep to keep your systems running smoothly.
Technical Support: Expert assistance whenever you need it.
Unlimited Phone Support: Reach our team during standard business hours for immediate assistance.
Unlimited Remote Online Support: Quick resolutions through remote support sessions.
User Account Administration: Streamline user management and permissions.
WINS Management: Efficiently manage Windows Internet Name Service (WINS) for seamless networking.
Partnering with Nebulex for Managed IT Services means more than just fixing problems—it means preventing them from occurring in the first place. Let us handle the complexities of your IT infrastructure while you focus on driving your business forward. Contact Nebulex today to learn more about how our Managed Services can benefit your organization.
Microsoft Exchange Online
Advanced security capabilities
Exchange Online helps protect your information with advanced capabilities. Anti-malware and anti-spam filtering protects mailboxes.
Data safeguards
Data loss prevention capabilities prevent users from mistakenly sending sensitive information to unauthorized people. Globally redundant servers, premier disaster recovery capabilities, and a team of security experts monitoring Exchange Online around the clock safeguard your data.
Reliability
With a guaranteed 99.9% uptime, financially-backed service level agreement, you can count on your email always being up and running.
Stay in control
Maintain control over your environment while gaining the advantage of hosting your email on Microsoft servers.
Admin Center
Manage your organization efficiently with the Exchange admin center, an easy-to-use, web-based interface.
eDiscovery
Run In-Place eDiscovery across Exchange, SharePoint, and Skype for Business data from a single interface through the eDiscovery Center.
Security across devices
With mobile device policies, you can create approved mobile device lists, enforce PIN lock, and remove confidential company data from lost phones.
IT-level phone support
IT-level phone support is available to you 24 hours a day, 7 days a week.
Easy to maintain
It’s easier than ever to provide your users with the business email they need to stay productive. Automatic patching eliminates the time and effort of maintaining your system.
In-place archive
Give your users an in-place archive, so they can keep all their important data in one place.
Access from anywhere
Provide your users with anywhere access to email, calendar, and contacts on all major browsers and across devices.
Microsoft FastTrack for Microsoft 365
Microsoft FastTrack for Microsoft 365 is our customer success service designed to help you move to Microsoft 365 smoothly and with confidence, and realize business value faster.
Discover what's possible, plan for successful rollouts, and enable new users and capabilities at your own pace. Access best practices, tools, resources, and experts committed to make your experience with Microsoft 365 a success.
FastTrack resources and services are included with Microsoft 365 for customers with at least 50 seats.
Multi-Geo Capabilities in Microsoft 365
Manage your global data residency needs and drive the digital transformation of your organization with per-user data location controls in Microsoft 365. Multi-Geo is now available for Exchange Online and OneDrive.
Email Security
Help protect your network from spam, viruses, phishing, and malware attacks
Eliminate spam email before it reaches your network with our proprietary, predictive, self-learning technology. Learning from millions of emails processed daily, the proprietary incoming email filtering system has a nearly 100% filtering accuracy rate.
Detect new spam and malware outbreaks immediately
N-able SpamExperts continuously collects and analyzes data to predict and instantly identify new spam outbreaks. This accumulated intelligence is shared real-time with all clients worldwide, ensuring timely protection against new threats.
Increased email continuity
When your email server is unreachable, our system allows you full access (read, compose, answer) to the emails stored in our queue until your email server is back online. This provides an uninterrupted email flow and increased email continuity, helping prevent email from being lost or bounced back to the sender.
Save on resources, maintenance, and support
N-able SpamExperts helps customers reduce resource usage while providing monitoring and regular release cycles with new product functionality. Optimize resources and offload your support by implementing N-able SpamExperts solutions.
Managed Endpoint Security Made for SMBs
Endpoint security today feels like it’s built for someone else. We’re changing that.
Huntress Managed EDR is fully managed and monitored by our 24/7, human-led SOC, who detect and investigate threats, triage alerts, and provide actionable remediation steps or one-click solutions – all with a less than 1% false positive rate. We’ve got you covered, from the first hints of suspicious activity all the way to remediation, at an affordable price that doesn’t compromise quality. And when you need our help we are there for you, with a support team that has an average 98.8% CSAT score.
Endpoint Security Key Features
Persistent Footholds
Hackers love hiding in plain sight. Managed EDR identifies the abuse of legitimate applications and processes that attackers use to stay hidden within your Windows and macOS environments.
Malicious Process Behavior
Attackers change their tools all the time, but their techniques stay consistent – that’s why we focus on behavioral analysis to identify and stop shady hacker activity.
Ransomware Canaries
Like a canary in a coal mine, the Huntress SOC monitors small, lightweight files for early indication and detection of ransomware.
Open Port Detection
Stop attacks before they start. Managed EDR strengthens your perimeter defenses by finding exposed entry points before attackers do.
Managed Antivirus (optional)
Usually, a single click is all it takes to execute our recommended remediation steps. Any needed manual steps will be detailed to where even a junior tech can resolve an incident on their own.
Please Note:
- Remote PC IT Support does not include Onsite support; our onsite rate card will provide on signup or request.
- We provide DNS Hosting for up to 2 domain names per company, so if you purchase 20 support users you are still only entitled to host a maximum of two websites with us.
- For Email Security all user email addresses in the tenant require a license and this support package only provide 1 Email Security license, please discuss your total business requirements with us before you purchase so we can customise for you.
- Huntress MDR for Office 365, all licensed users in the tenant require a license and this support package only provide 1 Huntress MDR license, please discuss your total business requirements with us before you purchase so we can customise for you.
